First label of a job prints okay. After this, the printer feeds out several blank labels. After reviewing the customer's formats it was found that...

Connecting a GSE 350 scale controller to the Apollo Printer     GSE 350 Cable configurations     All Cable connections...

Windows Vista and Server 2008 cannot install unsigned kernel-mode printer drivers.  The Tharo Windows drivers for the Apollo printers fall into...

Tharo Drivers Including H-426, H-434, V-426, V-433, Apollo and Gemini will not install under Server 2003 because of some group policy error. In...

Since the Apollo writes the serial number to the card each time a label is printed, chances are very good the file will be open alot. If a user has...

A customer is trying to emulate the Sato 8400 using the Sato 8400RV and the UPC-A barcode is printing with the interpretation on the top Bug in...

Customer is not seeing installed barcodes under their font selections while using our Windows print drivers In the 'Font' section under 'Control...

This was a bug in the way we installed the windows NT drivers in Windows 2000. NT-4 worked fine. This has been fixed in Windows NT drivers version...

Customer would like to connect to an AS/400 network using RJ45   Customer must purchase the Twinax connector for...

Customer wants to know what the pots labeled R22 and R23 are for on the main board of the Gemini. These pots are hardware adjustments for the...

Message Heating voltage too low appears on the screen when printing to a Gemini printer This is not a valid problem. Message was removed from the...

The MP 5502 Plus printer is equal to a Prodigy Plus with a cab-cutter (200dpi)

Windows NT is not seeing the parallel port, therefore status is not received. Install the special Gemini sentinel driver for Windows NT. This...

We have duplicated this problem only when using the incorrect cable. Using an Apollo cable under a 16-bit version of EASYLABEL will work with a...

The bottom reflective sensor is not working. The sensor circuit was designed incorrectly Replace the sensor with the new type, and upgrade the...

A user sends a string of data (97174036A) to be encoded in a code 128 barcode on a Prodigy Plus printer. When you verifier the barcode it displays...

The 'Out of Space' message is appearing because there is not enough memory available in the printer to print all information on the label. When...

Print Queue jobs disappearing and print jobs never print on the T112 Plus or Prodigy Plus. 1. Pause key turned on when label is downloaded. 2....

The Apollo sees true type and bold true type as 2 different fonts The problem with this is that the fonts for newer operating systems are MUCH larger...