Follow the steps below to troubleshoot the Multi-User/Network Sentinel key:
From the License Manager Server, run echoid. This utility can be found on the License Code Disk or the EASYLABEL CD. If echoid is returning a 0-0 for a Locking Code, remove the key and try it on a different machine. If both machines fail, proceed to the next step. However, if a machine other than the LM Server is able to return a valid locking code (anything other than a 0-0), proceed to step 3.
From the LM Server machine, you will need to run Sentinel Medic. Sentinel Medic will establish that the proper Sentinel Driver is installed and that the Multi-User Sentinel is present and functioning properly. Sentinel Medic can be download from our website. If Sentinel Medic is unsuccessful, try connecting the sentinel to a different machine and running it. If the key is still not found, proceed to the next step.
One good way in identifying if the parallel port is working properly is by running the SetupSysDriver.exe utility. This utility is installed in the "C:\Program Files\Rainbow Technologies\Sentinel System Driver" folder by default. Run SetupSysDriver.exe and click on the “Configure Driver” button. If the parallel port is working properly there will be a parallel port driver listed. If the parallel port is not listed, it will be necessary to check the parallel port settings in the BIOS. Check the 'Parallel Port Mode'. The selections for 'Parallel Port Mode' vary greatly from one BIOS to another. To work with the Sentinel LM, it can be set to anything other then EPP.
There also may be another setting for the parallel port in the BIOS with the selections of Enable, Disable or Auto. This setting, if it exists, should be set to Enable.
Rainbow recommends re-installing the driver after making changes to these settings.
NOTE: The Software Sentinel does not work correctly on a DELL 8100 Series PC. This problem has been documented by Rainbow, it only affects the Dell 8100's. To correct the problem set the Parallel port to PS2 in the BIOS, the Sentinel should now work correctly.
The Software Sentinel driver does not work correctly when the Sentinel is attached to a PCI Parallel Port Adapter and the operating system being used is Windows 2000 or XP. A patched driver is required to operate on a system that does not have a built-in parallel port. This problem has been documented by Rainbow. Click here for a document that describes how to configure the Sentinel System Driver to work with a PCI parallel port adapter under the Windows 2000 or XP operating system. You can determine if you are using a PCI Parallel Port Adapter in one of two ways: 1) Looking on the back of the PC, is the parallel port located in one of the available expansion slots. 2) Open Windows Device Manager and look at the property sheet for the appropriate port. If the port is a PCI Adapter Card, the name displayed in the dialog box Title Bar will contain "PCI".
If all of the above have been exhausted, the Sentinel has probably gone bad. Contact Tharo Systems to obtain an RMA number, fax over a Purchase Order for a new Multi-User version and return the bad Sentinel for credit.