1. Is this a new installation?
YES Did you read and follow the Quick Start Guide that is provided?
Did you encounter any errors or problems during the installation process?
NO What has changed on the network?
2. Is the Multi-User Sentinel functioning properly?
Run Sentinel Medic
Run echoid
Run lsdecode
If after running echoid and lsdecode you discover that the locking codes do not match, the key may have encountered a voltage system failure. A voltage system failure can occur at any time and is caused by any electrical surge or current. This electrical surge usually does not affect the Sentinel key. However, a voltage system failure could cause the Sentinel key to either fail completely or be altered so the locking codes do not match.
In the case of an apparent failure (locking code 0-0) please follow these steps for Sentinel Troubleshooting.
If the locking codes do not match, the Sentinel Key requires replacement and a new key and .lic file needs to be implemented. Please provide the serial number printed on the key, the locking code obtained from lsdecode and the locking code obtained from echoid when contacting Tharo Systems for a replacement.
3. What error message is being displayed?
The Network License Manager cannot be found on the network
Cause: The LM Server machine is not running.
Solution: Be sure that the machine that has been designated as the LM Server is running.
Cause: The LM Server software is not running.
Solution: Be sure that the LM Server software is running. If using Windows 95b/98/ME, the software should be running in the Task Bar. If you click on it to make it the active application, the Status should be: RUNNING. If using Windows NT/2000/XP, the software should be running as a process in the Task Manager. A shortcut to the LM Server software is placed in the start-up folder during the installation process. If for some reason you need to manually start the LM Server, the default location is \Program Files\Rainbow Technologies\SentLM\Server\lserv9x.exe (Windows 95b/98/ME) or \Program Files\Rainbow Technologies\SentLM\Server\lservnt.exe
Cause: The LM Server is not being found and the action is timing out.
Solution: Implement the LSFORCEHOST environment variable.
Cause: The LSFORCEHOST environment variable is set to the wrong Machine Name or IP Address for the LM Server
Solution: Verify that the Machine Name/IP Address set in the LSFORCEHOST environment variable is the correct one for the LM server.
Cause: The Sentinel Key is not plugged into the parallel port of the LM Server machine.
Solution: Locate the beige colored Sentinel Key labeled "Multi-User" or "Network" and plug it into the parallel port on the LM Server machine.
Cause: The UDP packets used for communication between the Clients and the LM Server are being blocked.
Solution: For ANY AND ALL firewalls in place between the Client and the LM Server, make sure UDP Port 5093 remains open. Windows XP Service Pack 2 (SP2) includes a firewall and will block this port by default. If crossing a subnet, be sure that ANY AND ALL firewalls, bridges, switches and routers are configured to rebroadcast the UDP packets. This must be configured by the network administrator. The port in question is 5093. Simply pinging the IP address is not enough to ensure that UDP packets can be passed on the port. To make sure that each client computer can contact the license server, you may wish to run the LSMON.EXE utility on each client computer. This utility program is on the License Code diskette (you can also find it in the NETUTIL folder of the CD-ROM). This program contacts the license server, displays the machine name of the server, and also displays information about the number of licenses currently in use, and the number of licenses available. Alternatively, a UDP test tool such as this one from http://www.simplecomtools.com/udptesttool.html should be used to verify that UDP packets can be sent and received by both the license server and the clients.
The network license manager has failed, due to either the license server not running on the network, or a missing or faulty Sentinel hardware key. In order to continue running EASYLABEL 4 Multi-User for up to 48 hours, DO NOT close EASYLABEL 4 Multi-User or shut down your computer. You have 48 hours to remedy the problem before EASYLABEL 4 Multi-User will shut down. Please inform your network administrator immediately.
Cause: The LM Server machine has stopped running.
Solution: Be sure that the machine that has been designated as the LM Server is running properly.
Cause: The LM Server software has stopped running.
Solution: Be sure that the LM Server software is running. If using Windows 95b/98/ME, the software should be running in the Task Bar. If you click on it to make it the active application, the Status should be: RUNNING. If using Windows NT/2000/XP, the software should be running as a process in the Task Manager. A shortcut to the LM Server software is placed in the start-up folder during the installation process. If for some reason you need to manually start the LM Server, the default location is \Program Files\Rainbow Technologies\SentLM\Server\lserv9x.exe (Windows 95b/98/ME) or \Program Files\Rainbow Technologies\SentLM\Server\lservnt.exe NOTE: If the EASYLABEL 4 Multi-User software is shut down, you will not be able to access it again unless the problem with the LM Server or Network Sentinel is resolved. You may continue to use the software for 48 hours to diagnose and correct the problem.
The network license manager cannot be contacted, and your 48 hours are now expired. EASYLABEL 4 Multi-User will now exit.
Cause: EASYLABEL 4 Multi-User has been unsuccessful in contacting the LM Server for 48 hours.
Solution: Resolve the problem with the LM Server machine, LM Server software or the Network Sentinel Key.
All of the available licenses are currently in use.
Cause: All of the available licenses are being used.
Solution: To make a license available, close a client out of EASYLABEL 4 Multi-User.
Cause: Not all available licenses are being used. If a client does not exit EASYLABEL 4 Multi-User properly, the license from that client does not get immediately handed back to the LM Server so that another client can access it. You will need to wait approximately 5 minutes before the license will be automatically sent back to the LM Server, making it available for use by another client.
Solution: In the future, exit EASYLABEL 4 Multi-User properly. This can be done by choosing File | Exit from the menu, clicking the "x" in the upper right corner or by clicking the EL icon in the upper left corner and choosing "Close". Exiting the software properly allows the license to be handed back to the license server immediately.
Network Version Client Error C800100D - LS_LICENSE_EXPIRED.
Cause: When the LM Server was setup the date was not set to the current date. The current date is entered as the activation date when the Sentinel and License Diskette is made. If the date on the server is set to be before this activation date this error will be generated.
Solution: Ensure the date is correctly set on the Potential LM Server