Adding Additional Licenses to EASYLABEL 4 Multi-User

The procedure for adding licenses to an already existing installation of EASYLABEL 4 Multi-User is much like the original activation.  Follow these steps:

  1. Locate the machine on the network that was designated as the License Server. This machine would have the LM Server software installed on it and also the Multi-User Sentinel Key attached to the parallel port.

  2. Be sure that the LM Server software is running.  For Windows 95b/98/ME the license server will show up on the task bar as "Sentinel LM". For  Windows NT/2000/XP you should see "lservnt" running in the Task Manager display.

  3. Next, you need to Activate the new license. Insert the 3.5" diskette labeled "License Code Add-On Disk". There are two ways to activate the license (choose ONLY ONE method below):

Using the EASYLABEL 4 CD

  1. Insert the CD into the CD-ROM drive. The setup procedure should automatically begin. If it doesn't, choose Start | Run and type: D:\setup (where d:\ is the CD-ROM drive) and click OK.

  2. Navigate to the EASYLABEL Multi-User menu. Once there, choose Activate Your License.

  3. Be sure that the "License Code Add-On Disk" is in the floppy disk drive and click OK.

  4. If the installation is completed successfully, you will receive a message stated that the licenses were added. If the installation is not successful, review the procedure making sure that you followed the steps correctly.

NOTE:  If the license activation fails you will get the message "Failed to add license string "Unknown" to the license server on host XXXXX".  Where XXXXX can be the name of your License Manager or "Unknown".  See the reasons and solutions at the bottom of this page.       

  1. To check that the number of available users have increased, you can run the lsmon.exe utility located on the "License Code Add-On Disk".

OR

From the "License Code Add-On Disk"

  1. Insert the "License Code Add-On Disk" into the floppy disk drive.

  2. Run the License.bat file by double-clicking on it.

  3. If the installation is completed successfully, you will receive a message stated that the licenses were added. If the installation is not successful, review the procedure making sure that you followed the steps correctly.

NOTE:  If the license activation fails you will get the message "Failed to add license string "Unknown" to the license server on host XXXXX".  Where XXXXX can be the name of your License Manager or "Unknown".  See the reasons and solutions at the bottom of this page.       

  1. To check that your available users have increased, you can run the lsmon.exe utility located on the "License Code Add-On Disk".

 

Troubleshooting a failed license activation.

The "Failed to add license string "Unknown" to the license server on host XXXXX" message can be caused by:  

Cause: The LM Server software is not running.

Solution: Be sure that the LM Server software is running before activating the license.

 

Cause: The License has already been activated.  The LM Server software will only allow the license to be activated on one machine at a time. You will ALWAYS get this error if you try to activate the license more than once.

Solution: Verify the correct number of licenses with the LSMON.EXE utility.

 

Cause: The LM Server software is running on another PC on the network.

Solution: Be sure that the LM Server software is only running on the PC that you wish to activate license on.  In addition, the LM Server software will only allow the license to be activated on one machine at a time.  If it finds the license on another machine on the network, the activation will ALWAYS fail.

 

Cause: The Locking Code of the license does not match the Locking Code of the Sentinel.

Solution:  Check this by running  echoid and lsdecode .  If you discover that the locking codes do not match, you either have the wrong license file or the key has failed.  In the case of an apparent failure please follow these steps for Sentinel Troubleshooting so we can determine this.

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